Refund Policy

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Saga Studies Pvt. Ltd. was established in 2002 in Amritsar, Punjab, with a core focus on complete client satisfaction. We are a team of experienced professionals with a strong and proven track record in successfully handling study visas for Canada, Australia, and New Zealand, as well as dependent visas, tourist visas, and onshore visas for Australia.

Our approach, as qualified advisors and counselors, is strongly student-oriented. Over the years, we have built a solid reputation in the immigration consultancy sector. We assist our clients with all necessary requirements, documentation, and interview preparation to help them achieve their immigration goals.

Our services are specifically designed to provide timely, cost-effective, and hassle-free solutions for dependent/spouse visas and family visitor visas, along with visitor visa applications to Australia, New Zealand, the USA, Canada, Ireland, and other preferred destinations.

Saga Studies charges the service fee based on the services which include:

  • Analysing the best place for an applicant to study keeping the parameters of the past education, future dream and financial affordability on tuition fee.
  • Give clarity on the process of application, filling the application forms appropriately and other related procedures.
  • Guidance on the procedures of the visa by sharing the latest information on documents required which would maximize the chances of getting visa.

Fees payable by students

Students applying to countries like Canada, Australia, New Zealand, etc. are required to pay a service fee at the time of enrollment/booking. After this, their application file is processed, and related work begins.

When to Pay the Fees

Fees are payable when:
• An offer letter is arranged from a foreign college/university
• At the time of submitting the visa application (online/offline) at the respective Embassy/VFS, after organizing the required documents.

Refund Policy

• If Saga Studies Pvt. Ltd. is unable to arrange an offer letter from a foreign university/college, the service fee paid will be fully refunded directly to the student’s registered bank account only. No transfer of paid fees to friends or relatives will be allowed.
• If a student withdraws their application without a valid reason, the fee will not be refunded, and the amount paid will be forfeited.

No Refund Policy

• Saga Studies Pvt. Ltd. is not liable to refund any fees/charges or amount paid by the client if they fail to attend the visa interview or submit documents for processing the client’s application/visa to the concerned Embassy/Consulate or the VFS or any other authorities.
• Saga Studies Pvt. Ltd. is not liable to refund in case the client withdraws their admission process for any reason once the application processing has started.
• Saga Studies Pvt. Ltd. is not liable to refund any fees or part of the fee if the client changes their decision to apply for a different course, country, or visa category after registration. Fees already paid will not be adjusted or transferred.

Refund Policy in Case of Visa Rejection

No refund will be issued if the visa is refused for any of the following reasons:

  • Failure in medical examination.
  • Failure to provide a valid police clearance certificate.
  • Failure to show sufficient funds for tuition and living expenses.
  • Submission of fraudulent documents.
  • Previous violation of immigration/visa laws.
  • Delay in submitting additional documents requested by the consulate/embassy.
  • Failure to attend a visa interview (if required).
  • Failure to achieve the required IELTS/PTE score to meet eligibility criteria.

In addition:

  • Saga Studies Pvt. Ltd. is not liable to refund any service fee if the visa is refused by the embassy/consulate, even after the issuance of an offer letter and submission of documents.
  • No refund will be issued under any circumstances once the application has been processed and the visa decision has been made by the embassy.

Note: Saga Studies is not responsible for registration fees, medicals, books, or other charges set by universities/colleges, which may change from time to time. Students will be informed of the applicable fee structure in advance.

Mode of Refund

Governed by the Indian Financial system and latest instructions of the Govt. of India and Tax Authorities, refunds will not be made in cash under any circumstances. Refunds will be transferred online into the student’s bank account or issued via crossed account payee cheque.

Complaints

If a student has any complaint regarding the services or processes of Saga Studies Pvt. Ltd., they can formally register it with us. All complaints are reviewed by a dedicated team that aims to resolve issues fairly and promptly, ensuring satisfactory solutions for every client.

Governing Law

This agreement shall be governed by the laws of India. The courts of India shall have exclusive jurisdiction to settle any disputes, including claims of set-off and counterclaims.

Saga Studies Pvt. Ltd. reserves the right to terminate the service agreement at any time. Termination may include discontinuation of access to our website and/or withdrawal of any services provided.